Refund Policy

1. When you can get a refund

Credits that have been used can't be returned, so payments are generally non-refundable. There are two exceptions:

• You barely used it.If you request a refund within 30 days of a payment and have used fewer than 50 credits since that payment, we'll refund it in full, minus the payment processor's non-refundable fees. An image costs 1 credit and an animation 5, so credits can run out faster than the number of generations suggests.
• It doesn't work.If the Service doesn't work as described and we can't fix the problem, we'll refund the affected payment.

2. Subscriptions

Each subscription payment, including renewals, is treated as a separate payment under the rules above. Cancelling a subscription stops future renewals; you keep your plan until the end of the current billing period, and the remaining time isn't refunded unless it qualifies under section 1.

3. Credit packs

A credit pack is a one-time payment and follows the same rules as section 1: within 30 days of the purchase, if you have used fewer than 50 of the pack's credits, we'll refund it in full, minus the payment processor's non-refundable fees. Pack credits are spent after your plan credits, so only credits spent beyond your daily or monthly allowance count as used from the pack. When a pack is refunded, its credits are removed from your balance. Pack credits don't expire, so there is no refund for unused credits after the 30-day window.

4. How to request a refund

Email [email protected] from the address on your account within 30 days of the payment, and tell us briefly why. We reply within 5 business days. Approved refunds go back to your original payment method, usually within 10 business days.

5. Contact

Questions about refunds? Reach us at [email protected].